Gold Price
Gold Price
Last Updated : 12/11/2019 10:14:28 AM
Sell
MYR / Gram
999
209.00
916
189.00
999 PAMP
195.00
* The quoted price is meant for references only. Actual price could fluctuate based on the market price movement. Kindly refer to our retail outlet for the latest price revision.
* The quoted price is excluding of labour charges and other additional services.
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Home / Returns Policy

Customer Care

Returns Policy

Standard return policy

We’re sure that you’ll love your Chiang Heng Jewellery’s item, but on the rare occasion that it isn’t 100% right (damaged during shipment or wrong item/type/shade/etc), you can just send it back and we’ll be more than happy to give you a full refund or an exchange.

Just make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and returns must be made within 7 days from date of purchase.

Return Procedure

In order to protect customer, we suggest customers should follow the procedures below to return item after receiving the confirmation,please follow these easy steps:

Step 1 – Take photo of the item to be returned for record.

Step 2 – Submit exchange and returns form enclosing it with your order in its original condition, along with the original despatch note and packaging.

Step 3 – Pack the item with their original packing box enclosed with sales invoice and other accessories (e.g. certificate, free gifts, coupons, redemption items)

Step 4 – Return the item to the following address within 7 days through our outlets. Alternatively you can visit your local Post Office to arrange sending your order back to our Head Office*.

Chiang Heng Jewellery HQ:

Attention to: Sales Person
Item Mention: SAMPLE
Address: 6927, Jalan Ong Yi How, 13400 B’worth, Penang, Malaysia.
Contact: 04 3321588
Business hours: Daily 10 a.m. to 7.30 p.m.; Public Holidays closed

 

Step 5 – Please provide the return parcel tracking number for all items.Kindly inform Customer Service before returning the item otherwise the request will not be processed. 

*Customer shall bear the freight charge (if any) on returning item and be responsible for the safe delivery of the item.

After parcel arrives

Customer will receive a call or email notice when item is arrived.

When the item is found intact following an examination, Account Department of the company will apply to the bank for refund

Please allow 10 days working days for your return to be processed. If you requested a refund, bank will be return payment to the original card used to place your order.

 

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