Privacy Policy

General

Keeping personal data of individual secure is a top priority for all of us at CHIANG HENG Corporation Berhad and which included the holding company, subsidiaries, and any associated company (CHGD Group) as defined in the Companies Act 1965 from time to time. We protect this data by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal data. When we use other parties to provide services to us, we require them to protect the confidentiality of personal data they receive.

You agree that CHGD Group may process, disclose or use your information in accordance with our Privacy Statement. Please note that when you provide your details to us you shall be deemed to have acknowledged and agreed to be bound by the term of privacy statement

Privacy Statement

Your personal information is given for CHGD Group to process for the following purpose (Purpose”):

• Providing you CHGD Group products and/or services and notifying you about the important changes or developments;
• Updating and managing the accuracy of CHGD Group’s record;
• Sending you detail of products, services, special offers and rewards, either to our customers generally, or of particular products and services which may be of interest of you unless you have otherwise indicated that you do not wish for us to process your personal data for such purposes;
• Conducting market research for statistical, profiling and statistical analysis based on your purchases and preferences, to help us and our marketing teams improve or enhance products and service offerings;
• Protecting and enforcing our contractual and legal rights and obligations;
• Evaluating and monitor credit worthiness;
• Compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and
• Processing your personal data for purposes which are reasonably related to any of the purposes stated above, including disclosure to and processing by any third party outsources service providers and/ or our marketing partners.

Your personal information may be disclosed to other companies with the CHGD Group, service providers, merchants and CHGD Group strategic partner, vendors including debt collection agencies, professional advisers, industry related associations, governmental agencies and any of their respective agents, servants and/or such persons, whether located within or outside Malaysia for the Purpose. Your personal information may also be disclosed or transferred to relevant third parties as a result of any restructuring, sale or acquisition or any company within the CHGD Group, provided that the recipient uses your personal information for the Purpose only. Please note that it is necessary for CHGD Group to process your personal information for the Purpose, without which CHGD Group will not be able to provide the product and/or service that you have requested from CHGD Group.

Access, Corrections

Your may request for access to or correction of your personal information or limit the processing thereof (including personal data of others provided by you) at any time hereafter. You are responsible for ensuring that the personal data you provide us is accurate, complete and not misleading and that such personal data is kept up to date. We may hold documents on your behalf in electronic or digitized format.

If you wish us to destroy or expunge such document, we were not able to destroy the copies of such document which are held in our hard drives or in any other system where such data is stored only for the purposes of disaster recovery. To help us locate and provide the information you request, you may send us an original copy of letter for any changes of information. Any inquiries or complaints with respect to your personal information may also be channeled to CHGD Group by submitting such request to CHGD Group via post, email or facsimile transmission to the following address:

CHIANG HENG GOLD & DIAMOND SDN. BHD.;
6927 & 6928, Jalan Ong Yi How
13400 Butterworth,
Penang, Malaysia.
Tel No:04-3235188

CHGD Group may modify or update this privacy policy to reflect any changes to its privacy practices. In any case, an update version of this notice is available on facebook page name: Chiang Heng Jewellery or in our website: www.chiangheng.com and you may periodically review this website to obtain the latest information on the CHGD Group’s privacy practices.

Collection and Use of Personal Data

A. Sources of personal data

The types of personal data that we collect will depend on the nature of your dealings with us. We may collect personal data from you by the following channels:

1. when you register for membership of any of our customer or sales and marketing programmes owned, managed and/or controlled by us;
2. when you register to use, or enter information into, any of our interactive services (for example, our blogs and forums);
3. when you register to attend any of our events;
4. when you purchase goods and services from us or use services or products offered by us;
5. when you correspond with us; and
6. when you use the our website or our official page on social media sites.

B. Types of personal data we collect

We may collect from you the following information which may contain personal data as defined under applicable data protection laws and regulations:

1. account registration information, including your name, gender, date and month of birth, age group, title, contact numbers (telephone, fax, mobile), postal address and email address;
2. billing information, transaction and credit card information (if you make a purchase from us);
3. shipping information (if you make a purchase from us);
4. records of correspondence between you and us; and optional information about your marital status, occupation, personal monthly income, personal or professional interests, demographics, experiences with our products and services and contact preferences in order to provide you with further information about our products and services.

C. How do we use personal data

We collect, retain and use personal information about you for the following purposes:

1. to offer you with our products and services, including sending you marketing and promotional materials, event information and e-shopping items relating to our products and services;
2. to conduct joint promotion events including notifying you of sales and marketing offers and sending you sales and marketing materials relating to the promotional offers or events by e-newsletter and social media apps.
3. to process your application for membership under any of our programmes and maintaining and managing your membership;
4. to provide you with rewards, vouchers or services under any of our programmes; to handle and follow up with customer service calls, enquiries and complaints;
5. to send you administrative notices and communications relevant to your use of our website and to respond to your enquiry or request ;
6. to perform research or statistical analysis in order to improve our goods and services and for sales and marketing purposes;
7. to verify your identity and your eligibility to participate in our programmes; to obtain statistics about users of our website to analyse site usage in order to help its further development;
8. to provide you with a login ID for our website; and
9. to make such disclosures as required by law.

We use cookies to recognise you when you return to the Sites, personalise your shopping experience and maintain the content of your shopping bag. Cookies are small information files stored on your hard drive and are automatically accepted by most browsers. You can change the options of your browser to be notified of new cookies being set, delete old cookies or disable them altogether. Please note that you may not be able to use all features and services offered on the Sites when cookies are disabled.

We automatically collect anonymous data relating to your online session to gather statistical information on our server’s usage and to help us better meet your demands and expectations. This may include but is not limited to your browser type and version, your operating system, your IP address, access dates and times, your device ID, your mobile network information, your location (with your permission) and/or domain name.

You are not obliged to provide the personal data as may be required by us. However, we may not be able to provide you with our products and services or our information, sales and marketing materials if you do not provide us with the requested data.

D. Disclose of Personal Data

The Personal Data provided to us will be kept confidential but you agree, consent and authorise us to disclose your Personal Data to the following classes of parties:

1. Any persons, government agencies, statutory authorities and/or industry regulators whom we are compelled or required to do pursuant to any law;
2. Any associated, related and/or subsidiaries companies of Chiang Heng Gold & Diamond Sdn Bhd, including those incorporated in the future,;
3. Our business partners and affiliates;
4. Our auditors, consultants, lawyers, accountants and/or advisors;
5. Our third party service providers, sub-contractors or other parties as may be deemed necessary by us to facilitate your dealings with us.

Direct Marketing Materials & Information

As noted above, we may, from time to time, send you sales and marketing materials and information regarding our products and services as stated in C.How do we use personal data paragraphs C(1) & C(2) based on your name and contact details that you have provided to us.

However, we will not use your personal data unless we have received your consent. Suitable measures are implemented to make available to you the option to “opt-out” or “opt-in” as required by applicable law of receiving such sales and marketing materials at the time you provide us with your personal data.

Please note that you can object to such use of your personal data at any time. If you do not want us to retain your personal data for this purpose, you should do so by choosing the “opt-out” option in the relevant membership subscription or registration form, or by choosing to unsubscribe from any marketing email we have sent to you, or by calling our customer service at (+604) 3321588, or by emailing us at [email protected], specifying that you wish to “opt-out”.

The newsletter

The newsletter will be sent to the email address you provided when you signed up. It is your responsibility to update your personal details, including your e-mail address. If you no longer wish to receive the newsletter, you can unsubscribe at any time by using the link in the newsletter.

Our Shipping Policy

Postage Fees & Charges

Chiang Heng Jewellery charges RM12 to RM14 per purchase for a single consignee for Peninsular Malaysia and RM14 to RM20 for East Malaysia (Sabah and Sarawak).

The rate charged for the shipping/delivery of your order is calculated according to the size, weight of the items, total number of order, and the destination.

Currently parcels are delivered using the GDEX & POSLAJU courier services only. All addresses are unable to make any adjustment once already in processing. (unless special case)

During Promotion Periods

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.

For more details or inquiries on shipping issues, please contact us at: 04 3321588 or [email protected]

Returns Policy

We’re sure that you’ll love your Chiang Heng Jewellery’s item, but on the rare occasion that it isn’t 100% right (damaged during shipment or wrong item/type/shade/etc), you can just send it back and we’ll be more than happy to give you a full refund or an exchange.

You can send it back to us, just make sure that:

1. Returns must be made within 7 days from date of purchase.
2. Damaged items must be returned together with their original jewellery box and accompanied by proof of purchase (receipt or despatch invoice).

How can I return my purchase?

In order to protect customer, we suggest customers should follow the procedures to return item after receiving the confirmation, kindly refer to our return procedure returns-policy.

After parcel arrives

Customer will receive a call or email notice when item is arrived. When the item is found intact following an examination, Account Department of the company will apply to the bank for refund.

Please allow 14 days working days for your return to be processed. If you requested a refund, bank will be return payment to the original card used to place your order.

What about postage charges?

Customers would have to bear the postage fees for shipping item(s) back to us during the return process, Please allow 14 working days for this process to be completed.

How long will it take to receive my refund/new item(s)?

Please allow a minimum of 14 working days from the date we receive your return package. Refund will based on customer actual paid – Final payment to refund, voucher cannot change into cash term

For more information, kindly contact our customer service 04 332 1588 or email to [email protected]

User Term

The terms of this Privacy Statement may be updated, revised, varied and amended from time to time as we deem necessary and the most current version will be the one available on our website chiangheng.com. We will obtain your consent for changes to the terms of this Privacy Statement if such consent is required by applicable law. Any reference in these terms to ‘Chiang Heng Jewellery’ or ‘we’ or ‘our’ or ‘us’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

Unless your express consent is required by applicable law, by providing us with your personal data (including by registering for membership of any of our customer or sales and marketing programmes owned, managed and/or controlled by us, registering to attend any of our events, participating in our interactive services or in any way communicating with us), you are accepting the terms of this Privacy Statement and consenting to our collection, retention, disclosure and use of your personal data, including transfer of your personal data overseas, as specified in this Privacy Statement. Further, we will only use and transfer your data for direct marketing purposes as specified in this Privacy Statement.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chiang Heng Jewellery’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Please read this Privacy Statement carefully to understand how we will handle your personal data.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
8. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Chiang Heng Jewellery and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright

All content on Chiang Heng Jewellery websites, including but not limited to articles, photos, moving images and graphics, and your customized design, belongs to and is administrated by Chiang Heng Jewellery. You are allowed to produce digital or physical copies of the content for your own personal use only. Also you are allowed to use your pre-design or customized design product for your own personal use only. If you use them for other purpose, we reserved the right to proceed according to appropriate law.

Malaysia gold price were derived from largest commodity exchange market at New York, Hong Kong and London. The bid and spot price between world gold trader will evaluate local gold index which then distribute to the wholesaler, miner and factory before reach to retail market in Malaysia.

Through time, gold price has its ups and down like any other investment instruments or commodities. It is impossible to deny that gold price is stable and has minimal fluctuation based on the volatility of economic and financial condition. In Malaysia, the awareness of people or investors has grown in the past few years. They started to realize the advantage of engage with gold trade.People will need to know the current gold price in order to take advantage on it where they can buy it at low price and sell it at high price later on.

Thus, this is why the factors that affect the gold price must be determined so that people may estimate the timing to buy, hold or sell the gold. This study is made to seek the proofs for the possible factors that affect the gold price in Malaysia. From this research, the most important or most influence factor can also be determined. Simply put, the findings for this research will bring benefit to individual, group as well as the government in analyzing the movement of the gold price.

Local gold price is mainly influenced by the exchange rate. As the ringgit drops further, the retail gold price will increase, this may encourage gold investors to increase their gold investment.

By hovering your mouse to the gold prices chart ( on the top left hand side of website ) you can also view the price of gold for specific days under ‘Gold Price’.The rates displayed are subject to change without notice. For your convenience, the final price will be updated on the Product Page according to the product weight you’ve selected.