Privacy Policy

General

Keeping personal data of individual secure is a top priority for all of us at CHIANG HENG Corporation Berhad and which included the holding company, subsidiaries, and any associated company (CHGD Group) as defined in the Companies Act 1965 from time to time. We protect this data by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal data. When we use other parties to provide services to us, we require them to protect the confidentiality of personal data they receive.

You agree that CHGD Group may process, disclose or use your information in accordance with our Privacy Statement. Please note that when you provide your details to us you shall be deemed to have acknowledged and agreed to be bound by the term of privacy statement

Privacy Statement

Your personal information is given for CHGD Group to process for the following purpose (Purpose”):

• Providing you CHGD Group products and/or services and notifying you about the important changes or developments;
• Updating and managing the accuracy of CHGD Group’s record;
• Sending you detail of products, services, special offers and rewards, either to our customers generally, or of particular products and services which may be of interest of you unless you have otherwise indicated that you do not wish for us to process your personal data for such purposes;
• Conducting market research for statistical, profiling and statistical analysis based on your purchases and preferences, to help us and our marketing teams improve or enhance products and service offerings;
• Protecting and enforcing our contractual and legal rights and obligations;
• Evaluating and monitor credit worthiness;
• Compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and
• Processing your personal data for purposes which are reasonably related to any of the purposes stated above, including disclosure to and processing by any third party outsources service providers and/ or our marketing partners.

Your personal information may be disclosed to other companies with the CHGD Group, service providers, merchants and CHGD Group strategic partner, vendors including debt collection agencies, professional advisers, industry related associations, governmental agencies and any of their respective agents, servants and/or such persons, whether located within or outside Malaysia for the Purpose. Your personal information may also be disclosed or transferred to relevant third parties as a result of any restructuring, sale or acquisition or any company within the CHGD Group, provided that the recipient uses your personal information for the Purpose only. Please note that it is necessary for CHGD Group to process your personal information for the Purpose, without which CHGD Group will not be able to provide the product and/or service that you have requested from CHGD Group.

Instructions For Use

Chiang Heng Jewellery is committed to protecting the security of your personal information. We use password set up by users to help protect your personal information from unauthorized access, use, or disclosure. Users are fully responsible for protecting their password. If users are using public computer, please logout before leaving to prevent disclosure of personal information.

Access, Corrections

Your may request for access to or correction of your personal information or limit the processing thereof (including personal data of others provided by you) at any time hereafter. You are responsible for ensuring that the personal data you provide us is accurate, complete and not misleading and that such personal data is kept up to date. We may hold documents on your behalf in electronic or digitized format. 

If you wish us to destroy or expunge such document, we were not able to destroy the copies of such document which are held in our hard drives or in any other system where such data is stored only for the purposes of disaster recovery.  To help us locate and provide the information you request, you may send us an original copy of letter for any changes of information. Any inquiries or complaints with respect to your personal information may also be channeled to CHGD Group by submitting such request to CHGD Group via post, email or facsimile transmission to the following address:

CHIANG HENG GOLD & DIAMOND SDN. BHD.;
6927 & 6928, Jalan Ong Yi How
13400 Butterworth,
Penang, Malaysia.
Tel No:04-3235188

CHGD Group may modify or update this privacy policy to reflect any changes to its privacy practices.  In any case, an update version of this notice is available on facebook page name: Chiang Heng Jewellery or in our website: www.chiangheng.com and you may periodically review this website to obtain the latest information on the CHGD Group’s privacy practices.

Collection and Use of Personal Data

A. Sources of personal data

1. when you register for membership of any of our customer or sales and marketing programmes owned, managed and/or controlled by us;
2. when you register to use, or enter information into, any of our interactive services (for example, our blogs and forums);
3. when you register to attend any of our events;
4. when you purchase goods and services from us or use services or products offered by us;
5. when you correspond with us; and
6. when you use the our website or our official page on social media sites.

B. Types of personal data we collect

1. account registration information, including your name, gender, date and month of birth, age group, title, contact numbers (telephone, fax, mobile), postal address and email address;
2. billing information, transaction and credit card information (if you make a purchase from us);
3. shipping information (if you make a purchase from us);
4. records of correspondence between you and us; and optional information about your marital status, occupation, personal monthly income, personal or professional interests, demographics, experiences with our products and services and contact preferences in order to provide you with further information about our products and services.

C. How do we use personal data

1. to offer you with our products and services, including sending you marketing and promotional materials, event information and e-shopping items relating to our products and services;
2. to conduct joint promotion events including notifying you of sales and marketing offers and sending you sales and marketing materials relating to the promotional offers or events by e-newsletter and social media apps.
3. to process your application for membership under any of our programmes and maintaining and managing your membership;
4. to provide you with rewards, vouchers or services under any of our programmes; to handle and follow up with customer service calls, enquiries and complaints;
5. to send you administrative notices and communications relevant to your use of our website and to respond to your enquiry or request ;
6. to perform research or statistical analysis in order to improve our goods and services and for sales and marketing purposes;
7. to verify your identity and your eligibility to participate in our programmes; to obtain statistics about users of our website to analyse site usage in order to help its further development;
8. to provide you with a login ID for our website; and
9. to make such disclosures as required by law.

D. Disclose of Personal Data

1. Any persons, government agencies, statutory authorities and/or industry regulators whom we are compelled or required to do pursuant to any law;
2. Any associated, related and/or subsidiaries companies of Chiang Heng Gold & Diamond Sdn Bhd, including those incorporated in the future,;
3. Our business partners and affiliates;
4. Our auditors, consultants, lawyers, accountants and/or advisors;
5. Our third party service providers, sub-contractors or other parties as may be deemed necessary by us to facilitate your dealings with us.

Direct Marketing Materials & Information

The newsletter

Our Shipping Policy

Postage Fees & Charges

During Promotion Periods

Returns Policy

1. Returns must be made within 7 days from date of purchase.
2. Damaged items must be returned together with their original jewellery box and accompanied by proof of purchase (receipt or despatch invoice).

How can I return my purchase?

After parcel arrives

What about postage charges?

How long will it take to receive my refund/new item(s)?

User Term

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
8. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia.

Website Disclaimer

Copyright

Malaysia gold price were derived from largest commodity exchange market at New York, Hong Kong and London. The bid and spot price between world gold trader will evaluate local gold index which then distribute to the wholesaler, miner and factory before reach to retail market in Malaysia.

Through time, gold price has its ups and down like any other investment instruments or commodities. It is impossible to deny that gold price is stable and has minimal fluctuation based on the volatility of economic and financial condition. In Malaysia, the awareness of people or investors has grown in the past few years. They started to realize the advantage of engage with gold trade.People will need to know the current gold price in order to take advantage on it where they can buy it at low price and sell it at high price later on.

Thus, this is why the factors that affect the gold price must be determined so that people may estimate the timing to buy, hold or sell the gold. This study is made to seek the proofs for the possible factors that affect the gold price in Malaysia. From this research, the most important or most influence factor can also be determined. Simply put, the findings for this research will bring benefit to individual, group as well as the government in analyzing the movement of the gold price.

Local gold price is mainly influenced by the exchange rate. As the ringgit drops further, the retail gold price will increase, this may encourage gold investors to increase their gold investment.

By hovering your mouse to the gold prices chart ( on the top left hand side of website ) you can also view the price of gold for specific days under ‘Gold Price’.The rates displayed are subject to change without notice. For your convenience, the final price will be updated on the Product Page according to the product weight you’ve selected.