We’re sure that you’ll love your Chiang Heng Jewellery’s item, but on the rare occasion that it isn’t 100% right (damaged during shipment or wrong item/type/shade/etc), you can just send it back and we’ll be more than happy to give you a full refund or an exchange.
Just make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and returns must be made within 7 days from date of purchase.
In order to protect customer, we suggest customers should follow the procedures below to return item after receiving the confirmation,please follow these easy steps:
Step 1 – Take photo of the item to be returned for record.
Step 2 – Submit exchange and returns form enclosing it with your order in its original condition, along with the original despatch note and packaging.
Step 3 – Pack the item with their original packing box enclosed with sales invoice and other accessories (e.g. certificate, free gifts, coupons, redemption items)
Step 4 – Return the item to the following address within 7 days through our outlets. Alternatively you can visit your local Post Office to arrange sending your order back to our Head Office*.
Chiang Heng Jewellery HQ:
Step 5 – Please provide the return parcel tracking number for all items.Kindly inform Customer Service before returning the item otherwise the request will not be processed.
*Customer shall bear the freight charge (if any) on returning item and be responsible for the safe delivery of the item.
Customer will receive a call or email notice when item is arrived.
When the item is found intact following an examination, Account Department of the company will apply to the bank for refund
Please allow 10 days working days for your return to be processed. If you requested a refund, bank will be return payment to the original card used to place your order.