The rate charged for the shipping/delivery of your order is calculated according to the size, weight of the items, total number of order, and the destination.
Currently parcels are delivered using our preferred courier services only. All addresses are unable to make any adjustment once already in processing. (unless special case).
• Please allow 36-48 hours on top of the estimated delivery time for us to process your order.
• Actual delivery of your product is subject to courier’s discretion but usually takes 3-5 working days for West Malaysia, and 5-7 days for East Malaysia. Do take note that this does not include weekends and public holidays.
We provide delivery service to the below overseas delivery Zones:
Delivery by EMS and Shipping costs vary. On Special Order Items e.g. our made-to-order wedding rings will typically be delivered in 2-4 weeks. Your order and delivery will be managed by our Customer Experience team.
Just make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice).
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